The Chums are more than happy to exchange or refund your item provided the item and its packaging is in its original condition with the original tag attached.
Refunds and exchanges can be made with in 2 weeks from the date of purchase.
Refunds and exchanges are not available on free promotional or sale items.
In the event goods are returned due to a fault or dispute - you will need to meet the cost of the return shipping to the chums address displayed on the courier label or email us contact@chumsnz.com for return address.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
